Whitepaper darüber, wie Kunden und Unternehmen durch Social Media zueinander finden können.
J.D. Power and Associates 2012 Social Media Usage StudySM has been piloted to examine how consumers are currently using social media to interact with companies and to understand the current social media practices companies employ.
Quelle: J.D. Power
Das Whitepaper „Understanding the Impact of Social Media On Companies“ kann hier direkt herunter geladen werden.