Wie man über ein Mehr an Customer Experience zu mehr Erfolg kommen kann.
Over the years, our relationship with customers have grown in complexity. The era of writing and mailing a letter to the corporate office and awaiting a reply that could take weeks, or longer, has waned, and in its place we have seen the rise of the multichannel, real-time customer. She is demaning about how and when we engage her, and her patience for anything but an immediate and definitive follow-through response has greatly diminished.
The White Paper demonstrates how improved customer experiences can provide financial returns.
This in-depth report covers:
- Feedback as a driver of action, not just a score
- The emerging role of Chief Customer Officer
- The new executive control center
- Satisfaction, loyalty, revenue & costs
- Organizational readiness for the multichannel customer
Das Whitepaper „The Path to Customer Experience Success“ kann hier heruntergeladen werden.