Whether customers explore your business through a website or a mobile application, they expect the same consistent experience and high quality of service – and if they don’t receive it, they have no qualms about taking their business elsewhere.
In this resource, explore strategies for navigating customer experience in an omni-channel world, and learn how three real-world companies are tackling this issue. Also inside, discover:
- The rise of mobile as a consumer touch point
- The need for smooth mobile experiences
- Five tips for meeting customer expectations on mobile
Die Studie „Meeting the expectations of the mobile customer“ kann hier heruntergeladen werden.