Wie jeden Freitag, so auch heute wieder eine kleine Auswahl an spannenden und interessanten Bankthemen, die ich aus verschiedenen Quellen für Sie herausgesucht habe.
Über Ihr Feed-back zu diesem zusätzlichen Service freue ich mich.
Themenschwerpunkt Bank der Zukunft
Great companies in banking, as in any other industry, capture the essence of customer engagement in their brands.
I recently had the opportunity to attend Gamification & Banking: a passing fad or a serious business, at the BBVA Innovation Center in Madrid. It’s part of series of talks and discussions around innovation in retail banking.
PFM (personal financial management) is dead. And if you want to know who killed it, look in the mirror. Because you killed it. You, the banks and credit unions that have been implementing PFM. And you, the PFM vendors who have been selling them this stuff.
Themenschwerpunkt Mobile Banking
We often talk about mobile banking from a technological point of view, about the fancy new tools which allow customers to view the status of their accounts or execute simple transactions.
I will keep this blog post short and jump straight to the point (following our recent discussions with a number of key industry players who develop m-wallet platforms as well as phone-bound secure element solutions).
Just about everyone in business is developing a mobile payments strategy or app: Starbucks and Square have a big deal. The major wireless providers are launching their mobile payments campaigns.
Seven in 10 online bank customers want to be able to make any type of transaction on the web
Cash don’t disappear- that is a fact. Don’t deny it. Or is it possible to replace cash with alternative low cost solution.
Is it wise for financial institutions to use Twitter and Facebook to resolve customer issues?
During my trip around the Middle East, I met a lot of banks looking at a lot of new ventures with lots of dialogue about new business models, new products and services, new organisational structures and new ways to communicate with staff, customers and stakeholders.
To improve customer relationships, bankers need to move ‘experiential relationships’ to the next level by addressing emotional as well as financial needs.